Two Year Guarantee on Trees and Shrubs

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We are committed to your gardening success and strive to be your preferred nursery. Because we love to see you succeed, all our outdoor trees & shrubs are guaranteed for two years after purchase.

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Excludes - Annuals, Perennials, Sod, Houseplants, Tropicals, any Trees or Shrubs discounted more than 25% off, plants not properly watered, anything damaged by an act of God & natural disasters. 

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• All returned trees and shrubs must be accompanied by the original receipt, or you need to be in our system as a Preferred Customer.

• Trees or shrubs discounted more than 25% cannot be replaced. If the discount was more, we will only give you the value of what you paid to go toward your new tree. 

• You must be a member of our Preferred Customer Program.

• Dead or non-salable plant material cannot be exchanged or refunded unless covered by the 2-year Guarantee on trees and shrubs.

• Only one plant replacement is allowed. If the replacement plant dies, it is not eligible for our 2-year guarantee.

• There are no refunds or merchandise credits for trees and shrubs that were not properly watered.

• Our 2-year guarantee is non-transferable with a change of homeownership.

 

Return Policy

• All returns and exchanges must be accompanied by the original receipt (or you must be a Preferred Customer) and completed within 30 days of purchase.

• All returned trees & shrubs can only be replaced once during our 2-year guarantee.   

• A refund will only be issued for the salable product, in the same manner, it was purchased. Cash purchases over $100 will be refunded by check or credit card.

• Dead or non-salable plant material cannot be exchanged or refunded unless covered by the 2-year Guarantee on trees and shrubs.

• An exchange, store credit, or merchandise return will be issued only for the amount paid at the time of the original purchase. Cash refunds over $100 will be issued by check request.

• Check purchases will be refunded by check once the deposited check has cleared, the amount is not to exceed $100.00. All purchases by check or cash greater than $100.00 will be issued a check from our business office within 10 business days.

• If you received a Dothan Nurseries product as a gift and no receipt is available, an exchange may be accepted with management approval. However, we reserve the right to refuse an exchange without a receipt.